Tier 1 Technician

Quick Contact

IT HelpDesk

Tier 1 Technician

Our Tier 1 technicians provide support via phone, email, and live chat. This allows customers to save money and time. Customers come to us for 24/7 support, 24/5 support, nights, and/or weekend support only. We work with you to set up the schedule and SLA you need. Currently, our L1 clients include ALTOUR and TLG.

Professional Skills

Communication 95%
Customer Service 97%
Problem Solving 96%
Computer Skills 92%

Experience & Activities

  • Perform Tier 1 troubleshooting and problem-solving
  • Provide timely, quality, front-line support and act as primary contact for field staff and end-users
  • Perform system staging and configuration of hardware pertaining to Point-of-Sale systems
  • Perform occasional system installations onsite at customer location
  • Possess call-handling, incident management, and communication skills to accurately diagnose issues and determine a necessary path for resolution