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IT HelpDesk
Tier 1 Technician
Our Tier 1 technicians provide support via phone, email, and live chat. This allows customers to save money and time. Customers come to us for 24/7 support, 24/5 support, nights, and/or weekend support only. We work with you to set up the schedule and SLA you need. Currently, our L1 clients include ALTOUR and TLG.
Professional Skills
Experience & Activities
- Perform Tier 1 troubleshooting and problem-solving
- Provide timely, quality, front-line support and act as primary contact for field staff and end-users
- Perform system staging and configuration of hardware pertaining to Point-of-Sale systems
- Perform occasional system installations onsite at customer location
- Possess call-handling, incident management, and communication skills to accurately diagnose issues and determine a necessary path for resolution